Refund Policy

Last updated: June 2026

Our Commitment

At Stake Heaven Accounts, every account is manually verified before being listed. We stand behind the quality of our products and offer buyer protection on every purchase.

Replacement Guarantee

If the account you receive does not match its description (wrong level, missing features, or inaccessible at the time of delivery), we will provide a full replacement at no extra cost. To claim a replacement, contact us within 24 hours of receiving your credentials.

Refund Eligibility

A full refund will be issued if: (1) the account was not delivered within 24 hours of payment confirmation, or (2) a replacement cannot be provided and the account was not as described. Refunds are processed to the original payment method within 1-3 business days.

Non-Refundable Situations

We are unable to offer refunds in the following situations: (1) you have already logged in and changed the account credentials, (2) the account was banned or restricted due to your own actions after purchase, (3) more than 24 hours have passed since delivery without a report filed.

How to Request Support

To report an issue, join our Discord and open a support ticket — we are available 24/7 and aim to resolve all issues within a few hours.